Job Description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio. Position Summary: Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information. Essential Functions and Responsibilities: Deliver quality customer service by answering incoming phone calls or contacting patients by phone to determine appropriate exam/test/procedure and schedule patient appropriately. Review screening form and obtain/verify patient and insurance information to ensure accuracy and completeness. Ensure best possible customer service by properly educating the patient on the exam/test/procedure preparation and answering related questions. Update patient record, including any notes necessary for the technologist, customer, or future reference. Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance. Obtains proper approval for schedule changes or cancellations as appropriate. Maintain total confidentiality of personal and financial data. Act in a courteous manner and maintain composure even when dealing with angry or irritated patients. Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information. Performs other related duties as required and directed. Qualifications: Required: High School Diploma or GED. Two years of experience, preferably in health care. Equal Opportunity Employer of Minorities/Females/Disabled/Veterans. Additional Information Schedule: Full-time Daily Work Times: 7am-3:30pm On Call: No McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law. McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law. #J-18808-Ljbffr

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